Communicate it.
Email, calls and future messaging handled in the right customer context.
Build your Swifteam
Give your customers a team that can actually find the answer.
Swifteam adds trained remote people to your existing communications and operational systems. We handle customer contact, investigate existing data, track queries and escalate what needs your attention — without pretending to run the parts of your business that remain yours.
The service layer
We work on what already exists.
Swifteam is designed to sit around your business rather than take it over. Your software remains the source of truth. Our agents use controlled access to communicate, investigate and escalate.
Track it.
Read order and tracking data, answer status questions and investigate exceptions.
Review it.
Interrogate existing information, including invoices and account data, then answer or escalate the query.
A managed identity for each customer
Connected channels. Clear attribution.
The Swifteam model is built around customer-specific communication identities. A future customer such as Acme Couriers can have a managed Swifteam email address and a dedicated CircleLoop number linked to the same merchant workspace. The agent doing the work and the customer receiving the service stay separate in the audit trail.
Controlled boundaries
Helpful without becoming your administrator.
We can
Communicate, investigate, review existing data, add permitted notes/status updates and escalate.
We do not
Create invoices, invent sales, alter accounting records or make unauthorised commercial decisions.
You can see it
Usage, allowances and activity can be recorded against the customer workspace and service plan.
Start the conversation
Tell us what you need your Swifteam to handle.
Channels, hours, systems, query types and expected volumes are enough to start designing your service.
Business enquiry form ready to connect. Add your Fluent Forms shortcode in Appearance → Customise → Swifteam Launch Settings.
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